Return policy

Returns & Refunds Policy – Doggyecon

Returns

At Doggyecon, we prioritize customer satisfaction. If you're not completely happy with your purchase, please reach out to us at [email protected], and we'll do our best to improve your experience.

We accept exchanges within 14 days from the date of purchase.

Returned items must be in their original, unused condition to qualify for an exchange.

Please note that Doggyecon cannot accept responsibility for products that have been chewed or damaged by your pet.

We also cannot accept returns for items that have been used for purposes other than their intended use.

Customers are responsible for the return shipping costs. To avoid any unnecessary returns, we highly recommend using the sizing guides to ensure you're purchasing the correct size for your pet.

If your exchange is approved, we will send you a replacement item. In case the item is out of stock, we will inform you and offer you the option to choose another available product or receive a refund for the original purchase.

Refunds

If you receive a damaged or faulty item, please contact us immediately at [email protected]. Include a photo of the damaged item along with a brief description of the issue.

Refunds will only be processed if requested within 14 days from the purchase date.

Doggyecon will not accept responsibility for any items that have been chewed or destroyed by your pet.

We are also not liable for any damage to products resulting from misuse or using them for unintended purposes.