Privacy policy

Privacy Policy - Doggyecon

At Doggyecon, we are dedicated to delivering excellent services to our customers. This Privacy Policy outlines how we manage your personal information and our ongoing obligations to ensure your privacy is respected.

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern the collection, use, disclosure, storage, security, and disposal of your personal information.

You can view a copy of the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website at www.aoic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information refers to any details or opinions that can identify an individual. Examples of personal information we collect include your name, address, email, phone number, and fax details.

We collect this personal information through various channels such as phone, email, media publications, public records, cookies, and third-party sources. However, we do not guarantee the policies of third-party websites we may link to.

The primary purpose for collecting your personal information is to provide our services, share information with our clients, and for marketing purposes. We may also use your data for secondary purposes that are related to the primary purpose, where you would reasonably expect us to do so. You can unsubscribe from our marketing lists at any time by reaching out to us directly.

Whenever we collect personal information, we aim to inform you of why we are collecting it and how it will be used, whenever possible.

Sensitive Information

Sensitive information includes details about an individual’s race, ethnic background, political beliefs, religious or philosophical views, membership in professional organizations, criminal record, or health information.

We will only use sensitive information for the following:

The primary purpose it was collected for
A secondary purpose closely related to the primary purpose
With your consent or when required by law.

Third Parties

Where possible, we collect your personal information directly from you. However, in some cases, third parties may provide us with your details. If this happens, we will ensure that you are informed of the third-party's role in providing us with your information.

Disclosure of Personal Information

Your personal information may be shared in the following situations:

With third parties when you consent to the disclosure
When required or permitted by law.

Security of Personal Information

We take reasonable measures to protect your personal information from misuse, loss, unauthorized access, alteration, or disclosure.

When your personal information is no longer required for the purpose it was collected, we will take appropriate steps to securely destroy or anonymize it. However, most personal information will be stored in client files, which will be kept for a minimum of 7 years.

Accessing Your Personal Information

You have the right to access the personal information we hold about you, and to update or correct it, subject to certain legal exceptions. If you wish to request access to your information, please contact us in writing.

We do not charge a fee for your access request, though we may apply a small administrative fee to cover the cost of providing a copy of your personal information.

For security reasons, we may ask for identification before releasing any requested information.

Maintaining the Accuracy of Your Personal Information

We value the accuracy of your personal information. We will take reasonable steps to ensure that your details are correct, complete, and up-to-date. If you notice any discrepancies or outdated information, please contact us so we can update our records accordingly and continue offering high-quality services.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically and will always be available on our website.

If you have any questions or concerns about this Privacy Policy, please contact us at:

[email protected].